Tell us which of these you are
Five different people land on this page and they need five different desks. Pick yours and you will skip a transfer or two.
Where to reach us
The helpline and the in-app chat are staffed round the clock. The other desks work Monday to Saturday, 10:00–19:00 IST.
One form, routed to the right desk
We answer in hours, not days
- A ticket number reaches your mobile as soon as the form is sent
- Agent support: first response under 2 hours, at any hour
- Joining and distributor enquiries: a call back within one working day
- Complaint about an agent: acknowledged in 48 hours, then the ladder below
- Press and partnerships: two working days, because they need a real answer
If money has left an account and reached nobody, do not wait for this form. Call +91 8003070100 or raise the ticket from the transaction screen so the reference travels with it. Reversal timelines are in the refund policy.
Become a retailerIf the first answer is not good enough
Every complaint starts at Level 1 and moves up only if it is not settled. Quote the same ticket number at each level so nobody starts again from zero.
| Level | Who | How to reach them | Time to respond |
|---|---|---|---|
| Level 1 | Customer support | +91 80030 70100 or support@mehaipay.com | 48 hours |
| Level 2 | Nodal Officer | mehaipaybiz@gmail.com, with the Level 1 ticket number | 7 working days |
| Level 3 | Grievance Officer | mehaipaybiz@gmail.com, with the Level 2 reference | 15 working days |
| External | RBI Ombudsman | If we have not replied in 30 days, or the reply does not satisfy you | As per scheme |
Refund and reversal timelines for failed transactions are separate and are set out in the refund policy. How we handle personal data is in the privacy policy.
Grievance Officer
Office of the Grievance Officer MehaiPay Fintech Pvt. Ltd.BHILWARA ROAD, KOYAD,RAJSAMAND,
RAJASTHAN 313324 INDIA
mehaipaybiz@gmail.com
Monday to Saturday, 10:00–19:00 IST
Every complaint is acknowledged in writing with a reference number.
If you are still not satisfied
Banking and payment complaints. Escalate to the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2021. Filing is free, through the Reserve Bank of India’s complaint management portal, by post, or by email to the Centralised Receipt and Processing Centre.
Data complaints. If it is about how your personal data was handled, you may approach the Data Protection Board of India once our Grievance Officer has replied.
Registered office and hours
Registered office
MehaiPay Fintech Pvt. Ltd. BHILWARA ROAD, KOYAD,RAJSAMAND, RAJASTHAN 313324
India
Incorporated 2024. Visitors are welcome, but fix a time first.
Office hours
Monday to Saturday 10:00–19:00 ISTClosed on Sundays and national holidays
These hours apply to the office desks: partnerships, press, careers, accounts, and the Nodal and Grievance Officers.
Agent helpline
24×7, every day +91 8003070100Sundays and festival days included
Counters do not shut when our office does. Cash services run late into the evening, so the support roster runs through the night.
The five questions the helpline hears most
My transaction is stuck. What do I do first?
Do not retry it — a second attempt can debit the customer twice and makes the dispute slower to settle. Open the transaction in the app, check the status line, and raise the ticket from that screen so the reference number and the bank’s response code attach themselves. If the customer is standing in front of you and the amount is large, call +91 8003070100 as well.
How do I reset my app password?
Use Forgot password on the login screen. An OTP goes to the mobile number registered against your agent ID and you set a new password yourself. If that number has changed, the reset goes through support with a KYC check, because a mobile-number change is the commonest route an account takeover takes. No MehaiPay employee will ever ask you for an OTP, a PIN or your password.
How do I check whether my settlement has come in?
Open Settlement in the agent app. It shows what was settled today, what is in the next cycle, and the UTR against each credit once the bank releases it. Commission goes to your wallet the same day; a bank credit raised after the cut-off lands the next working day. If a UTR shows in the app but not in your bank statement after one working day, send it to us and we will chase the bank.
I am a customer, not an agent. Who do I call?
The same helpline, +91 8003070100, or mehaipaybiz@gmail.com. Keep the receipt the agent gave you — the reference number on it is what we search by. If your complaint is about the agent’s conduct, for example a charge over and above the stated fee, say so plainly. Those tickets go to the risk desk and an agent can be suspended while it is examined. Escalation levels are in the grievance section above.
How long until somebody actually replies?
In-app chat and the helpline are answered live, 24×7. Email support gets a first response in under two hours on a normal day and always inside one working day. Joining and distributor enquiries get a call back within one working day; press and partnership mail takes up to two. A complaint is acknowledged within 48 hours even when it cannot be solved in that time, so you always hold a reference number to quote upward.
Not a query — a plan?
If you came here to start a counter or to build a network under you, these two pages answer most of it before you have to ring anyone.