Cash on your counter, money at home in a minute
A mason in the city hands you ₹8,000. His mother, four hundred kilometres away, gets an SMS from her bank before he finishes his tea. You keep 0.4% of it.
The people who queue for it
Four out of five transfers here are a worker sending money home. The rest are people whose own branch is too far to bother with.
The migrant worker
Paid in cash on site, off work after the branch shuts. Sends home twice a month.
The family at home
No branch within twenty kilometres. The money has to land today, for school fees.
The small trader
Pays a supplier in another district and needs a UTR number to prove that he paid.
The student
Hostel fee, exam form, rent. Parents send it through the shop they have always used.
Three rails, one screen
The app picks the right one by default. It helps to know why, because a customer will sometimes ask for a rail by name.
| Rail | Speed | When it runs | Amount |
|---|---|---|---|
| IMPS | Credited in under a minute | 24×7, Sundays and bank holidays included | ₹100 – ₹25,000 |
| NEFT | Thirty minutes to two hours | 24×7, settled in half-hourly batches | ₹100 – ₹25,000 |
| RTGS | Within thirty minutes | Bank working hours, 07:00 to 18:00 | ₹2,00,000 and above |
RTGS starts at ₹2 lakh, so cash remittance over a retail counter runs on IMPS and NEFT in practice. Use NEFT when the receiving bank's IMPS is down — the app tells you, instead of letting the transfer fail.
Five steps at the counter
The first transfer for a new customer takes about three minutes. Every one after that takes under a minute, because the sender and the beneficiary are already saved.
- No form to fill and no photocopies to keep
- IFSC filled in from the account number, not typed by hand
- Receipt with the UTR goes to both phones on SMS
Saved to the sender, not to your shop
It cannot go to the wrong Shanti Devi
One digit wrong in an account number is how cash remittance goes bad. We take that out of your hands before the transfer is even possible.
- A ₹1 penny drop reads back the name the receiving bank holds
- IFSC and branch looked up for you — no hand-typed codes
- The account number is entered twice and must match
- The sender registers on his own OTP, so the trail is his
- Every transfer kept with its UTR, searchable for six years
What the rules allow, and what you earn
Cash-based remittance is capped on purpose. The app blocks a transfer that would cross a limit, so you never argue about it with a customer holding cash.
| Limit | Value | Notes |
|---|---|---|
| Per transfer | ₹100 – ₹25,000 | The receiving bank may cap IMPS lower |
| Per sender, per month | ₹25,000 | RBI cash remittance rule, counted across all agents |
| KYC-upgraded sender | ₹50,000 | Aadhaar and PAN verified once, inside the app |
The monthly cap follows the sender's mobile number across the whole network, not just your shop. If a customer is at ₹24,000 for the month, the app says so before you count his notes.
0.4% of everything you move, credited to your wallet the same day, before TDS. No target and no monthly fee. A distributor earns an override on top of what his retailers process — put your own numbers into the commission calculator.
The money comes back. Here is the clock.
A transfer fails because the account is frozen, dormant or closed, or the receiving bank is down. It happens on roughly one transfer in three hundred.
The bank marks it failed
It shows as Failed or Pending in the app, never as Success. Do not send it again and do not take a second lot of cash.
Auto-reversal to your wallet
IMPS reversals are usually back within minutes, and by T+1 at the outside. NEFT can take until the next working day. You refund the customer from that.
Still stuck? Track by UTR
Open the transfer, tap Raise a claim, and we chase the receiving bank with the UTR. Claims are closed inside five working days.
A pending transfer is money held by a bank, not by MehaiPay. The full process, including what the customer is owed for a delay, is written out in the refund policy.
What it is worth at a counter
“Mere paas raj mistri log aate hain, har hafte ghar paisa bhejte hain. Din mein 15–20 transfer. Sirf money transfer se hi ₹900 roz ban jaata hai.”
“The name check saved me twice. The customer read out one wrong digit, the screen showed a different name, and we stopped. Earlier that would have been my loss.”
“Ek transfer Sunday ko fail hua tha. Monday subah paisa wapas wallet mein tha, bina phone kiye. Customer ko usi din laut diya.”
Money transfer, answered
Does the sender need a bank account?
No, and that is the point of the service. The sender needs a mobile number that can receive an OTP. Only the person receiving the money needs an account.
What if the name at the bank does not match?
Stop. Do not save the beneficiary and do not take the cash. Ask for the passbook or a bank SMS and check the account number again. Banks hold names differently — initials, a husband's name, a spelling — so a close match is normal, but a different name means a wrong account.
How long does a failed transfer take to come back?
An IMPS reversal is usually in your wallet within minutes and by the next working day at the outside. NEFT can take until the following working day. If it is not back within five working days of a claim, the receiving bank pays compensation under RBI rules and it is passed on.
Can one customer send more than ₹25,000 in a month?
Not on a cash-based remittance, unless the sender completes the KYC upgrade in the app with Aadhaar and PAN, which lifts the cap to ₹50,000 a month. The limit follows his mobile number across every agent in the country, so sending the rest from the shop next door is not an option.
Do I have to keep any papers?
No photocopies and no register. The sender's OTP registration, the beneficiary name match and the UTR are the record, kept for six years. Print a receipt only when a customer asks for one.
What does the customer pay, and what do I earn?
The customer pays a small charge on the amount, shown on screen before you take cash, the amount comes to you the same day. Nothing is deducted from your wallet float and there is no monthly fee. Work out a full month on the commission calculator.
Send your first transfer this week
Free registration, KYC in two to four hours, and money moving the same day your wallet is funded.